Delivery & Returns

Shipping Timelines

Mrs Crazy Creations aims to deliver your products as quickly as possible. We also need to ensure we have time to create your items and that they look absolutely stunning for you!

There are various shipping options available at checkout. We highly recommend using the tracked and signed services for International orders otherwise we have no way of keeping track of your order once it leaves the workshop.

We use secure and professional packaging for every product to ensure your item reaches you in perfect condition.

Estimated delivery dates vary depending on whereabouts you are in the World and how bespoke your order is. It typically takes 5 - 7 days to process and create your order but during peak times this can be substantially longer which you will be made aware of should this be the case.

Shipping time is typically 1-2 days within the UK and 1-2 weeks to most international destinations. However, this can be longer during holiday periods and special national/international dates.

Returns and Exchanges

All products are made to the highest quality but if you have any concerns please contact us. We will communicate with you quickly and endeavour to ensure you are happy with the outcome. If you need assurance before ordering, check out our 5* reviews!

However, there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.

Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied and made to order. Please contact us for any further advice on this matter.

Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.

CANCELLATIONS

Any order cancellations, including pre orders, must be requested within 24 hours of order completion. Cancellations must be requested via email (info@mrscrazycreations.com) Any cancellation requests outside of 24 hours will not be processed.